Here is the updated Return and Refund Policy, incorporating all of your specific constraints and the new protective clauses.

Return and Refund Policy

Welcome to Agrawal Mobiles (www.agrawalmobiles.com

). Please read our strictly enforced Return and Refund Policy carefully before making a purchase.

1. General Return & Refund Eligibility (Strictly for Wrong or Damaged Items)

All our mobile spare parts are thoroughly quality-checked and securely packed by our vendors prior to dispatch. Because of this strict quality control, we do not accept returns for products claimed to be “non-working” after delivery. Opening and checking parts by installing them into phones is not permitted under our standard return policy.

For all products, regardless of their price (including those under ₹500), we offer returns and refunds exclusively under the following two conditions:

Wrong Product Sent: You receive a different item or model than what you ordered due to an error by our staff.
Damaged in Transit: The product is physically damaged by the logistics or courier provider during delivery.

2. Timeframe & Mandatory Proof Requirements

To successfully claim a return or refund for a wrong or transit-damaged item:

Reporting Window: You must notify our support team within 24 to 48 hours of receiving the delivery.
Mandatory Evidence: We require complete evidence to validate the claim. An unboxing video showing the package being opened from its original sealed state, along with clear photographs of the damage or incorrect item, is strictly required. Claims without an unboxing video will not be accepted.

3. Warranty & Guarantee Claims (Customer Courier Clause)

Products that come with a specific, explicitly stated Warranty or Guarantee follow a separate process:

Warranty claims are not restricted by any ₹500 minimum purchase slab.
To claim a warranty, the customer must first contact us via our provided support channels.
Logistics & Shipping: The customer is solely responsible for couriering the defective item back to us and must bear all return shipping and logistics charges.
Return Address: The physical shipping address for warranty returns will be provided by our support team once your claim is initiated and authorized over WhatsApp or Email.

4. Non-Returnable Scenarios

We do not accept returns or issue refunds for:

Products that were ordered by mistake by the customer.
Products claimed to be “non-working,” as installation or testing inside a device is not permitted for standard returns.
Any item under ₹500 that is not damaged in transit and was sent correctly.

5. Important Terms & Conditions

Original Condition Requirement: Returns for wrong or transit-damaged items will only be accepted if the product remains in its exact original state. If protective films, screen guards, or warranty stickers are removed, or if there is any sign that the part was plugged in, glued, soldered, or installed into a phone, the return request will be instantly rejected.
Return Logistics for Our Fault: If the return is due to our staff’s error (Wrong Item) or logistics damage, Agrawal Mobiles will arrange a reverse pickup via our courier partners (such as Delhivery), or we will reimburse standard shipping costs. (Note: For standard warranty claims, reverse shipping remains the customer’s financial responsibility).
Refund Processing Timeline: Once the returned item is received and inspected at our facility, your refund will be initiated within 3-5 business days. The credited amount will reflect in your original mode of payment or bank account within 5-7 working days, depending on your banking institution.
Safe Packaging for Warranty Returns: When returning a product for a warranty claim, the customer must ensure the item is safely packed in a hard box with bubble wrap. Agrawal Mobiles will not honor warranties if the product breaks during the return transit due to poor packaging by the customer.

6. Contact Information

To initiate a return, request a refund, or claim a warranty, please reach out to our support team. Ensure you have your order details and unboxing video/photographic evidence ready.

WhatsApp (Messaging Only): +91-9109646456
Email: agrawalmobilecentre@gmail.com